Analyst – Inbound Chat – Customer Operations (Pune)
We are searching for a motivated Analyst to join our dynamic Customer Operations team in Pune. In this role, you will be responsible for offering exceptional customer service through our inbound chat platform. You will address customer inquiries promptly, escalate complex issues to the appropriate team members, and contribute in the optimization of our customer service processes.
The ideal candidate will possess strong communication and interpersonal skills, a commitment to customer satisfaction, and a proactive mindset. Solid analytical skills and the ability to manage multiple inquiries simultaneously are also essential.
If you are excited about joining a fast-paced environment and making a significant impact on our customers, we encourage you to apply.
Seeking Inbound Chat Analyst in Pune! Join Eclerx
Are you dedicated about providing exceptional customer service? Do you have excellent communication proficiency? If so, we encourage you to apply for the Inbound Chat Analyst role at Eclerx in Pune!
We are a global company that provides business process outsourcing (BPO). Our colleagues is dedicated to delivering high-quality service to our clients.
As an Inbound Chat Analyst, you will be responsible for:
* Addressing to customer requests in a timely and professional manner
* Handling with customer concerns
* Maintaining customer details
This is opportunity to work with a thriving team and make a real impact. We offer a rewarding salary and benefits package.
If you are interested in this opportunity, please submit your resume and cover letter to [email protected] .
Customer Operations Inbound Chat Analyst Role at Eclerx
At Eclerx, we're seeking a driven and talented Candidate to join our Customer Operations team as an Inbound Chat Analyst. In this role, you'll be the first point of Contact for our valued customers, providing real-time assistance through our online chat platform. You will Resolve a wide range of customer inquiries, from Technicalsupport to billing questions and Product information.
Your exceptional communication skills and Critical thinking abilities will be crucial in ensuring positive customer experiences. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, we encourage you to apply!
- Responsibilities include:
- Promptly respond to customer inquiries via chat.
- Offer clear and concise solutions to customer issues.
- Maintain accurate records of all customer interactions.
- Collaborate with other departments to resolve complex cases.
Eclerx Pune Seeks Talented Inbound Chat Analysts
Eclerx Pune is actively hiring talented and enthusiastic individuals to join our dynamic team as Inbound Chat Analysts. Do you have a passion for customer service and an excellent ability to communicate effectively in written form, then this opportunity might check here be perfect for you.
- As an Inbound Chat Analyst at Eclerx Pune involves providing prompt and helpful support to our customers via live chat.
- You will resolving customer inquiries, handling technical issues, and ensuring a positive customer experience.
- We are looking for candidates who are highly motivated, have strong problem-solving skills, and are passionate about delivering exceptional customer service.
Apply now if you are a team player with a strong work ethic and a desire to make a difference. We offer a attractive compensation package and a dynamic work environment.
Motivating Opportunity for Growth: Inbound Chat Analyst at Eclerx
Are you a enthusiastic individual with a talent for customer service? Do you thrive in a fast-paced environment and enjoy making a difference? If so, then Eclerx has an remarkable opportunity for you! We are actively seeking a talented Inbound Chat Analyst to join our growing team.
In this role, you will be the first point of contact for our valued customers via live chat. You will address concerns in a timely and professional manner, ensuring a satisfying customer experience.
- Responsibilities include but are not limited to:
- Providing prompt and efficient responses to customer inquiries.
- Guiding users through online processes
- Demonstrating strong communication skills
This is an opportunity to grow your skills in a dynamic environment. We offer a competitive salary and the chance to make a real impact. If you are ready to take on this rewarding role, we encourage you to apply!
Launch an Inbound Chat Analyst Career at Eclerx, Pune
Are you a eager individual with exceptional communication skills? Do you thrive in a fast-paced environment? If so, then explore this exciting opportunity to join the team at Eclerx in Pune as an Inbound Chat Analyst.
As an Inbound Chat Analyst, you'll be the first point of interaction for customers seeking assistance via our online chat platform. You'll offer timely and helpful solutions to their inquiries, guaranteeing a positive customer experience.
- Your role will require communicating with customers in a professional and friendly manner.
- Candidates will also be responsible for handling a spectrum of customer issues
- Eclerx offers a dynamic work environment with opportunities for advancement.